At Grade Matcha, we are committed to providing premium-quality tea and a satisfying customer experience. If you are not completely happy with your purchase, please review our return and refund policy below.
1. Eligibility for Returns
Due to the nature of our products (consumable goods), we only accept returns under the following conditions:
- The item is damaged, defective, or incorrect upon delivery
- The product remains unopened, unused, and in its original packaging
Returns must be requested within 7 days of delivery.
2. Non-Returnable Items
For safety and hygiene reasons, we cannot accept returns for:
- Opened or used tea products
- Items purchased on sale or promotional discounts
- Gift cards or special bundles
3. Return Process
To initiate a return:
- Email us at info@gradematcha.com with your order number and clear photos of the product (if damaged/incorrect).
- Our team will review your request within 2–3 business days.
- If approved, we will provide return instructions.
Please do not send items back without prior approval.
4. Refunds
Once your return is received and inspected:
- Approved refunds will be processed to your original payment method within 5–7 business days
- Shipping charges are non-refundable unless the return is due to our error
5. Exchanges
We only replace items if they are defective or damaged. If you need an exchange, contact us with details and supporting images.
6. Shipping for Returns
- Customers are responsible for return shipping costs unless the product is defective or incorrect
- We recommend using a trackable shipping method to ensure safe delivery
7. Contact Us
For any questions regarding returns or refunds, reach out to:
Email: info@gradematcha.com